RETURNS & EXCHANGE
If you are not entirely happy with goods purchased, you may return the products within 7 working days of receipt. Please follow our returns procedure below.
Shoes must be returned in an unused condition in their original and undamaged boxes. Other items in their original packaging as well. Papouelli will not accept returns of items that have been worn, used or damaged.
We do not offer free return shipping as yet. For domestic orders only you can use the DHL airway bill slip provided in your parcel. There are 2 copies, one to fix to your parcel and a second archive document to give to the driver with your parcel. Please call DHL on 0844-2480844 to arrange a collection from any UK address. Or book a collection online. You may of course use any carrier to return the goods to us. We strongly suggest you obtain proof of posting. Papouelli cannot be held responsible for parcels that are lost in transit.
For any returns from the US, please email us and we can send you a DHL slip. It is extremely important to describe shoes to return to us as CHILDREN’S SHOES, otherwise you get charges for taxes to return goods to us. SHOES alone will not be sufficient.
Once we receive your parcel we will credit the original purchaser’s card – deducting the return postage from your refund if using DHL.
If you need to exchange for another size or style, please return your order (see returns policy). Then simply re-order!
If you have any questions, please contact us via email at email@example.com We aim to respond within 24hrs of receipt of your email.
Your statutory rights are not affected.