RETURNS & EXCHANGE
If you are not entirely happy with goods purchased, you may return the products within 7 working days of receipt. Please follow our returns procedure below.
Shoes must be returned in an unused condition in their original and undamaged boxes. Other items must be in their original packaging as well. Papouelli will not accept returns of items that have been worn, used or damaged. Also note that monogrammed shoes cannot be accepted for returns.
We do not offer free return shipping yet. For domestic and US orders only, you can use the DHL airway bill slip emailed to you. There are 2 copies, one to fix to your parcel and a second archive document to give to the driver with your parcel. Please call DHL on 0844-2480844 to arrange a collection from any UK address. Or book a collection online. You may of course use any carrier to return the goods to us. We strongly suggest you obtain proof of posting. Papouelli cannot be held responsible for parcels that are lost in transit.
Once we receive your parcel we will credit the original purchaser’s card – deducting the return postage from your refund if using DHL.
If you need to exchange for another size or style, please return your order (see returns policy). Then simply re-order!
If you have any questions, please contact us via email at firstname.lastname@example.org We aim to respond within 24hrs of receipt of your email.
Your statutory rights are not affected.