We aim to dispatch UK orders within 24hrs (subject to stock availability and payment), to arrive with UK customers the next working day. We use DHL for all our deliveries and returns. You will receive an automatic email notification from DHL advising you of your tracking number. DHL Next day delivery in the UK is based on Monday to Friday working days and not including Saturday. Orders must be received by 12.00pm for next day delivery, otherwise delivery will be the following working day. Please note guaranteed next day delivery is not available until mid August due to the covid-19 outbreak. You will be required to sign for the parcel as proof of receipt. If you are not available, a card will be dropped through your door stating how to get your parcel.
FLAT-RATE DELIVERY CHARGES
UK (Including Isle of Wight, Isle of Man, Northern Ireland and Scotland): standard £6
UK (Including Isle of Wight, Isle of Man, Northern Ireland and Scotland): next day £10
The Channel Islands: 3-5 working days £15
Europe: 3-5 working days £25
USA: 1-3 working days £30
Rest of World Delivery: 3-5 working days £35
Please bear in mind that as of 1st January 2021, those in EU countries, like other international customers, will also be subject to import duties and taxes.
Duty (or customs tariffs) is set by the destination country customs authorities and is not included in your order total at the time of purchase. Any duties or taxes incurred are the responsibilities of the customer and will have to be paid by the customer separately upon receipt of their order.
If you refuse to accept delivery and we have to have the goods returned to us you will have to pay the courier and any duty costs out of any refund we make to you.
We also offer a free collection service from any of our London stores. You will receive an email from us when your order is ready to be picked up at your chosen store. This will be no later than 3-4 working days after you place the order, but quite often sooner.